In a groundbreaking move, Merit International, a casino operator in the Balkans, has unveiled a cutting-edge IDIS video solution at their newest luxury casino and hotel resort, the Starlit development in Budva, Montenegro. This state-of-the-art surveillance system, expertly installed by Volga Electronics, covers the vast 2,500-square-meter resort with over 90 NDAA-compliant cameras. These cameras deliver crystal-clear, high-definition footage of the gaming tables, slot machines, and the surrounding areas, ensuring real-time monitoring of all activities throughout the complex.
One of the most impressive features of this system is its centralized monitoring and management environment, made possible by the IDIS Solution Suite (ISS) federation services. This innovative function allows Merit to link all of their various properties, providing seamless oversight of their operations. Additionally, integration with the casino’s ERP software enhances incident investigation by overlaying transaction data on recorded video, making it easier than ever to track and analyze suspicious activities.
In a move towards even greater efficiency and security, Merit International is also delving into the world of AI-powered analytics. By exploring tools such as people counting and heat maps, they hope to optimize staff allocation, resource management, and overall business intelligence. Looking ahead, the modular design of the IDIS system sets the stage for easy integration of additional AI capabilities as needed, ensuring that Merit stays at the forefront of technological innovation in the gaming industry.
Koray Ozyildirim, IDIS Türkiye Country Manager, shared his thoughts on the development, stating: “As well as ensuring the safety and satisfaction of guests, and providing a deterrent to would-be criminals, the IDIS solution opens new routes to harnessing AI-powered video analytics. The casino already has data collection systems, but heat maps can provide a unique extra layer of business intelligence – for example, allowing directional footfall and dwell time metrics to be compared to customer spending patterns; and revealing the most-used areas where customers spend time even when they are not spending money.”
With this groundbreaking implementation of cutting-edge technology, Merit International is setting a new standard for security, efficiency, and customer experience in the world of luxury casinos and resorts. The fusion of advanced surveillance systems with AI-powered analytics promises to revolutionize the gaming industry, providing unprecedented insights and opportunities for growth.
